Most medical and mental health practices rely on a central EHR or EMR, and for good reason. A well-chosen EHR should handle most of your daily operations—about ninety percent of your scheduling, documentation, billing, and clinical workflows. But no matter how feature-rich the software claims to be, no EHR can do everything well. The ones that try often become cluttered, confusing, or painfully slow. That’s why practices increasingly turn to specialized, one-off tools to fill very specific gaps the EHR will never be great at. When the EHR Isn’t the Right Tool for the Job Maybe your EHR is excellent once a client is inside your practice, but it falls apart when you try to manage leads or track inquiries. Many systems simply weren’t built to function as a CRM, so following up with prospective clients becomes manual, inconsistent, or invisible. Good clinicians disappear under a pile of spreadsheets because the software can’t support an actual sales pipeline. Or consider intake and insurance verification. VOB and EOB workflows are among the most common pain points in small practices, and not because staff don’t know what they’re doing. Eligibility tools inside EHRs are often slow, incomplete, or outdated. The result is hours of manual checks—and frustration on every side. Communication with clients often becomes another struggle. Secure messaging might exist in your platform, but that doesn’t mean clients use it, receive notifications, or understand how to reply. When communication breaks down, no-show rates rise and the admin team absorbs the fallout. Even the supervision of junior clinicians—arguably one of the most important responsibilities in mental health practices—rarely fits neatly inside an EHR. Tracking supervision meetings, reviewing notes, approving documentation, and monitoring competencies usually requires its own system to stay organized and compliant. What all these examples share is simple: the EHR wasn’t designed to excel here. Why Small, Purpose-Built Tools Work So Well The beauty of a one-off tool is its focus. A good CRM manages leads far better than an EHR ever will. A dedicated VOB/EOB platform can turn a frustrating daily process into something fast and reliable. A well-designed client messaging tool reduces confusion, improves attendance, and strengthens engagement. A supervision platform can bring clarity to a process that otherwise lives in email threads and sticky notes. When you introduce the right tool into the right problem area, the entire workflow becomes smoother. Staff feel supported rather than burdened. Clients experience a more professional and consistent practice. And leaders finally get accurate data instead of chasing it across multiple systems. The Challenge: An Overwhelming Market Of course, identifying the need is one thing; navigating the marketplace is another entirely. For every problem, there are ten vendors promising the perfect solution—HIPAA-secure messaging apps, automated eligibility checkers, workflow automation tools, dashboards, analytics add-ons, supervision trackers, you name it. It’s easy to end up with too many tools, tools that don’t integrate, tools that confuse staff, or tools that create more work than they solve. Without a strategy, the tech stack becomes just as messy as the problems you were trying to fix. Choosing the Right Tools Starts With Understanding Your Practice The key is not to chase features—it’s to understand your workflows. What slows you down? Where does information get lost? Where do errors consistently start? Once those pain points are mapped clearly, the right tools become obvious. Most practices are surprised to discover they only need one or two carefully chosen additions to dramatically improve efficiency. A fractional CIO, CCO, or practice operations consultant can help you evaluate these questions, compare solutions, and ensure that any new tool enhances your EHR rather than competing with it. That’s where the real transformation happens: when each system in your practice does exactly what it’s best at. The Bottom Line Your EHR is the backbone of your practice, but it doesn’t have to—and shouldn’t—do everything. Sometimes the most impactful improvements come from adding a precise, well-designed tool that addresses one narrow problem beautifully. When chosen thoughtfully, these tools make workflows faster, communication clearer, billing cleaner, and your entire practice more resilient. If you’re feeling the limits of your EHR and wondering whether a strategic tool could fill the gaps, I’m here to help you sort through the noise and find the solutions that truly fit.

If your psychotherapy practice is thinking about offering medication (med) management — or already does — you know it’s more than just writing a prescription. Med management is an ongoing, structured service that requires coordination, documentation, clinical oversight, and compliance. For many clients — especially those with depression, anxiety, bipolar disorder, or other serious mental health conditions — the combined support of therapy plus medication management delivers the best chance for stability and long-term success.  That potential makes med-management attractive — but it also makes it one of the most operationally challenging services for a therapy-based practice to integrate. Scheduling follow-ups, ensuring consistent monitoring, managing medication changes, tracking side-effects, and ensuring coordination between therapist and prescriber: it all adds layers of complexity beyond “just therapy.” ⸻ Different Models — Different Tradeoffs Practices that offer or refer clients for med management typically fall into one of several models — and what works for one may be a poor fit for another. For example, a therapy that supports psychodelic-assisted therapy, or practice that is small but specializes in certain client presentations, will have specific workflows and needs. In-house prescribing + therapy under the same roof. Some clinics bring a psychiatrist or psychiatric-nurse practitioner onboard, offering both talk therapy and med management together. This integration fosters strong coordination and unified record-keeping: therapy notes, medication history, side-effect tracking, and treatment plans all sit together. It preserves continuity of care, safeguarding confidentiality and compliance, while giving clients one streamlined point of contact.  But this approach adds administrative complexity: credentialing, scheduling, consent and privacy processes, and ongoing regulatory compliance all ramp up. For smaller practices, the cost and overhead can feel heavy — especially if med-management demand is inconsistent. Referral or external partnership. Another route is to keep the core practice focused on therapy, while referring or partnering with external prescribers or tele-psychiatry vendors to handle meds. This lowers overhead, keeps staffing lean, and reduces the regulatory burden for the main therapy practice. The downside is care can become fragmented. Unless you have robust communication procedures, med history, side-effects, and treatment updates risk being siloed — potentially undermining both compliance and client outcomes.  A hybrid, coordinated care model. Increasingly, many practices adopt a collaborative model: therapy and med-management are separate but tightly coordinated. The practice (or its leadership) establishes workflows and agreements to make sure data, treatment plans, medication adjustments, and therapy sessions remain in sync. This collaborative approach aims to combine the best of both worlds: flexibility in resourcing, but consistency in care.  ⸻ What It Takes to Do Med Management Well No matter the model, doing medication management correctly requires intentional infrastructure: A system for regular follow-up and monitoring — medication isn’t a one-and-done prescription. Clients need ongoing check-ins to track efficacy, side effects, and adherence.  Strong coordination between therapy and prescribing — when therapy and medication are managed separately, communication breakdowns are a real risk. Shared treatment goals, consented data sharing, and consistent documentation are essential.  Compliance vigilance and privacy protections — prescribing, med histories, medication logs, client consent, HIPAA compliance, and possibly state-specific regulations. It’s a different level of regulatory oversight than therapy alone. Flexible workflows — medication needs change, schedules shift, clients drop or restart meds; your operations must be able to adapt without losing data integrity or continuity. ⸻ Why Finding the Right Solution Is Hard — but Worth the Effort Integrating med management into a therapy-based practice is like adding another business line — one with its own rules, risks, workflows, and documentation needs. Choosing the wrong approach can lead to fragmented care, compliance risks, and administrative overload. On the other hand, when done well, med-management can provide holistic, high-quality care that addresses both psychological and biological dimensions of mental health. Clients benefit from stable medication oversight aligned with therapy — boosting outcomes, trust, and long-term engagement. ⸻ How We Help — Tailoring Med Management to Your Practice If you’re a psychotherapy practice owner facing med-management decisions — or simply evaluating your existing setup — having expert support can make all the difference. We can help you: Clarify whether in-house med-management, external partnerships, or hybrid models fit best given your size, client base, and compliance capacity. Design workflows that integrate therapy and medication oversight effectively, without overwhelming your operations. Implement documentation, consent, and privacy procedures that satisfy legal and ethical requirements. Ensure continuity of care and coordination between therapists, prescribers, and clients for safer, more effective outcomes. ⸻ The Bottom Line Medication management isn’t optional — for many clients, it’s an essential part of effective mental health care. But it’s also one of the most complex services to integrate into a therapy practice. If you’re considering offering meds, or already do and want to tighten your processes, a careful evaluation — and perhaps external guidance — can help. With the right model, systems, and oversight, med-management can become a powerful, sustainable, and compliant extension of your practice’s commitment to client care. If you’d like help assessing or upgrading your med-management services, we're ready when you are.

Running a successful healthcare or mental health practice means maintaining steady operating cash flow—crucial for timely payroll, bill payments, and overall financial health. However, insurance claim issues like initial rejections, delays, and lengthy payment cycles can disrupt your cash flow significantly. Here’s how your practice can proactively manage these obstacles and ensure reliable financial stability. Understanding the Problem Insurance claims can be notoriously challenging. Initial claim denials, cumbersome resubmissions, and unpredictable payment timelines create significant cash flow disruptions, straining your ability to meet financial obligations and grow your practice. Key Solutions for Smoother Cash Flow Vendor Partnerships: The right vendor can help resolve cash flow issues, potentially at minimal cost or through creative tradeoffs that create win-win outcomes. For instance, vendors might offer extended payment terms, bundled services, or even marketing partnerships, allowing your practice to maintain financial stability without straining resources. Efficient Claims Management: Implement robust EHR and billing systems to streamline the claim submission process, reduce initial rejections, and speed up reimbursement cycles. Regular Audits and Training: Consistent billing audits and ongoing employee training ensure accuracy, minimize coding errors, and prevent costly delays caused by incorrect or incomplete submissions. Cash Flow Management Tools: Utilize financial tools like medical receivables financing, factoring, or lines of credit specifically designed for healthcare practices. These provide immediate cash flow relief by bridging the gap between service provision and insurance payment. Strategic Revenue Cycle Management (RCM): Professional RCM services or consulting can help manage claims proactively, providing expertise in payer-specific nuances and significantly improving your overall cash flow. Finding the Right Fit Each practice is unique. Choosing the optimal solution—or combination of solutions—depends on your specific size, financial condition, and practice goals. Engaging a fractional CFO, compliance officer, or revenue cycle expert can help determine the best path forward, tailored specifically to your needs. Next Steps to Stable Cash Flow Don’t let delayed insurance payments derail your practice's growth. If you're experiencing cash flow disruptions, reach out today for professional guidance to find the solution perfectly suited to your practice. Reliable cash flow is achievable with the right strategies in place.

Building a successful medical or mental health practice isn't just about individual efforts—it’s also about fostering meaningful partnerships. Strategic relationships with other practices and vendors can significantly boost your client base, streamline operations, and strengthen your market presence. Collaborate Across Medical Specialties Partnering with practices in complementary medical fields can be a significant source of referrals. For instance, a primary care practice can regularly refer patients to a specialist clinic, while specialists can refer patients back for ongoing care. These partnerships improve patient outcomes and drive mutual growth. Collaborate Within Your Specialty Even practices within the same specialty can benefit from strategic partnerships. Differences in specialty niches or insurance acceptance can open doors to mutually beneficial client exchanges, helping both practices grow their ideal client base while providing optimal patient care. Vendor Partnerships That Add Value Strong relationships with vendors go beyond basic transactions. Effective vendors become active partners, connecting your practice with their broader network of healthcare organizations. A proactive vendor can introduce you to new opportunities, potential referral sources, and collaborative community initiatives. Choosing the Right Partners When seeking partnerships, focus on alignment in values, reputation, and service quality. Evaluate potential partners on their ability to enhance your practice’s offerings, patient satisfaction, and operational efficiency. A well-chosen partnership brings value beyond immediate business transactions, creating long-term benefits for all involved. Ready to Connect? Building strategic partnerships takes thoughtful planning and deliberate action. If you’re considering ways to expand your practice through meaningful collaborations, get in touch today. Professional guidance can help you forge the relationships that will drive sustained growth and success.

If you’re a small medical or mental health practice owner, it’s easy to assume that recurring operational problems are people problems. Billing keeps going sideways? Must be the billing team. Calendars always a mess? Clinicians must not be following the process. Intake, insurance verification, EOB/VOB issues every week? The front office must be dropping the ball. Sometimes that’s true. But often, the real issue sits quietly in the background: your EHR / EMR system. ⸻ When It’s Not Your People — It’s Your Platform A misaligned Electronic Health Record (EHR) system can create constant friction across your practice. If you’re seeing any of these patterns, it’s worth asking whether your software is the real bottleneck. Consistent billing problems: Frequent claim rejections Confusing or incomplete payer setup Constant manual workarounds to get “clean” claims out the door If your billing team is competent but still spending hours untangling claims, your EHR’s billing workflows, payer configuration, or reporting tools may simply not fit your practice. Calendaring and communication headaches: Double-booked appointments Clients confused about times or locations Telehealth links going missing or landing in spam No-show rates creeping up If clinicians are following procedure but the EHR’s scheduling and communication tools are clunky, unreliable, or poorly integrated, no amount of “reminders to staff” will fix it. Intake, VOB/EOB, and front-desk chaos: Insurance verification feels manual and painful Eligibility checks live in a separate system that doesn’t sync cleanly New client paperwork gets lost or completed incorrectly Staff are constantly re-entering the same information In these cases, your practice management and intake workflows inside the EHR may be poorly designed for your type of practice or payer mix. ⸻ Not All EHRs Are Built for Your Type of Practice Different EHRs work better for different situations: Size of practice: What works for a solo practitioner may be a nightmare for a 15-clinician group (and vice versa). Lines of business: A system optimized for primary care may struggle with behavioral health, group sessions, or complex scheduling patterns. Management style and workflows: Some platforms assume a highly centralized admin team; others assume more clinician self-management. If that doesn’t match your operational reality, you’ll constantly be swimming upstream. There’s nothing “wrong” with a given EHR in the abstract—it may just be the wrong fit for your practice. ⸻ Signs It’s Time to Re-Evaluate Your EHR You don’t need to be a tech expert to recognize when your EHR is no longer serving you. Some red flags: • You hear the same complaints from different roles: billing, clinicians, admin. • You’ve built lots of sticky notes, spreadsheets, or side-systems to “work around” the software. • You feel locked into processes that don’t match how your practice actually operates. • You dread the idea of onboarding new staff because “teaching the system” is so painful. If this sounds familiar, it’s time to step back and ask: Is it time to change our EHR? ⸻ A Thoughtful EHR Review Is an Investment, Not a Distraction Conducting a thorough EHR review takes time, attention, and honest feedback from your team—but it’s worth it. A strong review process might include: Mapping your workflows From client intake to scheduling, documentation, billing, and reporting: what actually happens step-by-step in your practice? Identifying pain points by role Ask your clinicians, billers, and front office: “What slows you down the most in this system?” “Where do errors or rework usually start?” Comparing EHR features to your real needs Do you need better telehealth integration? Stronger reporting? Cleaner billing automation? More flexible scheduling? Better patient portal tools? Evaluating alternatives Look at other EHR/EMR platforms that specialize in your practice size and field (e.g., small mental health practices, multidisciplinary clinics, group practices). This isn’t about chasing shiny new software—it’s about finding an EHR that actually supports your workflows instead of fighting them. ⸻ You Don’t Have to Do This Alone Selecting or switching an EHR can feel intimidating. It touches everything: billing, documentation, scheduling, compliance, patient experience. That’s where bringing in a fractional Chief Compliance Officer, Chief Information Officer, or tech-focused consultant can help. The right partner can: • Analyze your existing workflows and data issues • Translate staff frustrations into concrete system requirements • Shortlist EHRs that fit your size, specialties, and payer mix • Support migration planning so you don’t disrupt care or cash flow ⸻ The Bottom Line If you’re seeing persistent billing issues, scheduling confusion, or intake and insurance headaches, it may not be a people problem at all. Sometimes, the answer really is: Change your EHR. A thoughtful, strategic EHR review is an investment in your practice’s long-term health. The right system can reduce errors, improve cash flow, support compliance, and free your team to do what they’re best at: caring for patients. If you’re wondering whether your EHR is holding you back, it might be time for a closer look—and the right guidance can make that process much smoother.

If you've ever struggled with tangled billing processes or a frustratingly low rate of clean first-time claims, your Electronic Health Record (EHR) or Electronic Medical Record (EMR) system may be at the root of the issue. The Hidden Chaos in Your EHR As payers and clearinghouses undergo mergers and acquisitions, their entries in your EHR or EMR platform often become duplicated, fragmented, or outdated. Over time, these inconsistencies create tangled automations, faulty reports, and messy billing feeds—leading directly to claim denials, delays, and lost revenue. The Cost of Messy Billing Every rejected or delayed claim represents real financial loss and added administrative work for your practice. Inefficient billing processes can consume significant resources, create cash flow bottlenecks, and damage relationships with patients frustrated by billing errors. How Close Management Helps Careful, expert-driven management of your EHR/EMR can transform your billing outcomes. A Chief Compliance Officer (CCO), Chief Information Officer (CIO), or Chief Technology Officer (CTO) can systematically untangle these complex setups: Streamlining and Standardizing Payer Data: They remove duplicate and outdated payer entries, simplifying workflows and automations. Optimizing Feeds and Automations: They ensure billing data flows correctly, resulting in accurate, timely claims submission. Staying Ahead of Changes: Regular audits and proactive updates keep your system aligned with payer and clearinghouse changes. The Result: Cleaner, Faster Billing By bringing in skilled leadership to manage your EHR/EMR system closely, your practice sees immediate benefits: Higher rates of clean first-time claims submissions Improved cash flow and faster reimbursements Reduced administrative burden and fewer claim denials Get Expert Help If your practice is struggling with billing inefficiencies and tangled EHR data, professional support makes a measurable difference. Reach out today to learn how expert EHR/EMR management can streamline your billing and boost your bottom line.

Efficient workflows are the backbone of any successful medical practice. But balancing operational efficiency with strict compliance requirements can be challenging. Here are some practical, compliance-focused tips to help optimize your clinic’s scheduling, documentation, billing, and onboarding processes—making your life easier while keeping regulators happy. 1. Simplify Patient Scheduling with Integrated Tools Use scheduling software that's integrated with your Electronic Health Record (EHR) system. This reduces double-entry and scheduling conflicts while ensuring patient information remains secure and HIPAA-compliant. Cloud-based scheduling solutions offer real-time updates, reducing errors and streamlining communication. 2. Standardize Documentation Practices Consistency in clinical documentation isn't just efficient—it’s essential for compliance. Create standardized documentation templates within your EHR. These templates ensure completeness, facilitate coding accuracy, and help you remain compliant with Medicare and private insurers' documentation requirements. 3. Automate Your Billing Workflow Billing inefficiencies can significantly affect your practice's financial health. Implement automated billing software that integrates directly with your EHR. Automating insurance verification, claims submission, and payment posting reduces manual errors and accelerates your revenue cycle, all while maintaining HIPAA security standards. 4. Streamline Patient Onboarding Efficient onboarding enhances patient satisfaction and compliance. Digitize patient intake forms and consent documents with secure, HIPAA-compliant software. Offering electronic forms through patient portals allows for faster, accurate data collection, reducing wait times and improving patient experience. Expert Insight Matters Optimizing workflows doesn't mean cutting corners—especially when compliance is involved. As a compliance consultant specializing in workflow optimization, I’ve seen firsthand how streamlined processes enhance both operational efficiency and regulatory compliance. If you're seeking personalized advice tailored specifically to your practice, reach out for a consultation today. Optimizing your workflows not only improves patient care and satisfaction—it positions your practice for growth and reduces compliance-related stress. Small changes today can lead to significant improvements tomorrow.

Navigating HIPAA compliance can feel overwhelming, especially if you're new to managing a healthcare startup or small medical practice. Understanding the basics is critical. Here’s a clear breakdown of HIPAA’s three fundamental rules—the Privacy Rule, the Security Rule, and the Breach Notification Rule—and what they mean for your practice. 1. The HIPAA Privacy Rule: Protect Patient Information The Privacy Rule focuses on safeguarding Protected Health Information (PHI). Simply put, your practice must ensure patient details are only shared with authorized individuals for treatment, payment, or healthcare operations. For example, discussing a patient’s medical condition openly at reception could be a privacy violation. Train your team to handle sensitive conversations discreetly, maintaining patient trust and compliance. 2. The HIPAA Security Rule: Secure Your Electronic Records This rule mandates that electronic PHI (ePHI) is securely stored, transmitted, and accessed. To stay compliant, implement measures such as secure passwords, encrypted email for sensitive communication, and restricted access to patient records based on roles. For instance, if your practice uses cloud-based EHR systems, ensure these services provide end-to-end encryption and secure backups. 3. The HIPAA Breach Notification Rule: Responding to Data Breaches Despite precautions, breaches can occur. If patient information is compromised, your practice is required to promptly notify affected patients and, in cases involving over 500 patients, report to the Department of Health and Human Services (HHS). Imagine a scenario where a staff member loses a laptop containing patient records; knowing precisely how to respond quickly and transparently can help minimize damage and uphold compliance. Why HIPAA Compliance Matters for Small Practices Understanding these rules is foundational to operating a compliant practice. HIPAA violations not only damage your reputation but can also lead to significant fines and penalties. Staying informed and proactive about compliance protects your patients and your practice. If you're new to HIPAA or simply want expert guidance tailored to your practice, reach out today. A little compliance support can go a long way in giving you peace of mind.

In today's competitive healthcare landscape, attracting and retaining talented employees is essential for practice success. Offering comprehensive health benefits isn't just a nice perk—it's critical to employee satisfaction and retention. But how do small practices and healthcare startups afford and manage top-quality benefits? That's where selecting the right Professional Employer Organization (PEO) comes into play. Why Health Benefits Matter for Retention Employees increasingly value robust health coverage. Benefits like comprehensive medical, dental, vision, and mental health support demonstrate that your practice genuinely cares about its team's well-being. This sense of care directly translates to higher morale, increased productivity, and lower turnover—saving your practice significant recruitment and training costs over time. The Strategic Role of a PEO A PEO provides outsourced HR services, enabling your small practice to access premium health benefits usually reserved for much larger organizations. By pooling employees from multiple businesses, PEOs negotiate better insurance rates and coverage options, giving your practice a competitive edge in hiring and retention. Choosing the Right PEO Not all PEOs are created equal, especially in healthcare. When selecting a PEO, ensure they have proven experience in medical practice environments, understand compliance requirements (including HIPAA), and offer comprehensive employee support services. The right PEO partner doesn't just save you money—they enhance employee satisfaction and retention, positioning your practice for sustainable growth. Take the Next Step If you're considering a PEO or evaluating your current arrangement, expert guidance can make all the difference. Reach out today to learn how selecting the right PEO can transform your practice’s employee retention strategy.

Scaling your medical or mental health practice is an exciting milestone—but with growth comes increased liability. As your practice expands, compliance becomes more complex, making clear policies, employee contracts, and strong management practices essential. Increased Liability with Growth Larger practices inherently face greater risks. More employees, more patients, and broader operations mean more opportunities for compliance oversights, HIPAA violations, or employment disputes. The key to sustainable growth is proactively addressing these liability risks before they become problems. Essential Compliance Policies Robust compliance policies serve as your first line of defense against liability. Clearly documented policies around patient privacy, billing accuracy, and workplace conduct help employees understand expectations and uphold compliance standards. Regularly review and update these policies as your practice grows to reflect current regulations and operational realities. The Importance of Employee Contracts As your practice grows, clear employment agreements become critical. Solid contracts outline roles, responsibilities, and compliance obligations, reducing ambiguity and mitigating the risk of legal disputes. Ensure contracts include clauses addressing confidentiality, data privacy, and conflict resolution to protect your practice proactively. Good Hiring and Management Practices Hiring well and managing effectively are crucial. Thorough background checks, ongoing compliance training, and clear communication significantly lower liability risk. A well-informed, compliant team not only reduces liability but also promotes a positive workplace culture that supports continued growth. Don't Wait Until It's Too Late Proactive compliance management saves significant time, money, and stress in the long run. Need guidance on crafting policies, creating effective employee agreements, or enhancing your management practices? Reach out today—expert advice can ensure your practice grows safely and sustainably.

For small medical and mental health practices, accurate billing isn't just about revenue—it's essential for compliance, patient trust, and overall practice health. However, managing billing effectively can be challenging due to limited resources and complex regulations. Here's how to streamline billing by focusing on strong data practices, regular audits, and employee training. Good Billing Starts with Great Data Accurate billing begins with reliable patient data. Invest in robust Electronic Health Record (EHR) systems to securely capture, store, and manage patient information. Ensure your staff consistently collects and verifies patient details at every visit to reduce claim denials and improve overall billing accuracy. Regular Audits Make a Difference Small errors can quickly become expensive problems. Regular internal billing audits help catch mistakes early, ensuring accuracy and compliance with insurance requirements and federal regulations. Establish a routine audit schedule—quarterly or monthly—to proactively identify issues and correct them promptly. Employee Training and Accountability Your billing accuracy depends heavily on your staff's skills and understanding of compliance requirements. Provide regular training on billing procedures, coding updates, and HIPAA guidelines. Clear accountability helps your team maintain high standards, reducing errors and enhancing revenue flow. Expert Help When You Need It Billing doesn’t have to be a persistent headache. If you need help implementing stronger billing practices, conducting audits, or training your team effectively, reach out for expert guidance. With the right support, your small practice can master billing, boost revenue, and stay compliant.